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Customer ReviewsAs part of our ongoing effort to listen to our customers and improve our service, we ask our customers to complete a short survey. The results are presented below. All ratings and comments, good and bad, are presented as they were written by our customers. The ratings are on a scale of 1 star (very dissatisfied) to 5 stars (very satisfied). |
| Submitted on 8/11/07 by M B in WA | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I like it a lot, I just wish it were a little less expensive!!!! |
| Submitted on 8/10/07 by J B in TX | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/10/07 by S P in NJ | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I am looking forward to see what Figure 8 carries for the fall. |
| Submitted on 8/10/07 by A S in IL | |
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| Would Recommend: | yes |
| Comment: | more specific sizing information would be helpful. for example, saying that a Small is sizes 4-6 isnt that helpful because every store's sizes are different. i wear a 4, 6, 8, and 10 all in pants. shopping while pregnant is just especially hard, because my shape is always changing. thanks. |
| Submitted on 8/10/07 by A M in TX | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/10/07 by B B in MA | |
| Overall: | |
| Delivery: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | great selection and quick delivery! |
| Submitted on 8/10/07 by J B in OH | |
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| Would Recommend: | yes |
| Comment: | I have found every aspect of my shopping with you to be exceptional. I appreciate your helpful customer service, quick delivery, reasonable shipping prices and quality product. I have recommended your site to many of my friends and family who have also shopped with you. |
| Submitted on 8/9/07 by M S in WI | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Love the bella bands and they even arrived earilier than expected! Perfect timing, thanks! |
| Submitted on 8/9/07 by K B in ME | |
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| Would Recommend: | yes |
| Comment: | I have had an amazing experience with both the customer support (especially Min) and return and exchange process. This is the best customer service experience I have ever had with any brand (of apparel or otherwise, maternity or "regular"). I have and will continue to share my experience with all of my pregnant friends. |
| Submitted on 8/9/07 by A A in GA | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/9/07 by J K in MD | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/9/07 by S R in NY | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | The website is very easy to navigate. You have one of the best selections of maternity clothes at the most reasonable prices that I have seen anywhere. |
| Submitted on 8/9/07 by E D in OH | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | |
| Submitted on 8/9/07 by F V in IL | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | I was exceptionally pleased with the fast shipping that your company offered. I have never ordered anything before that arrived in such a prompt manner. I purchased the bella band for my sister-in-law but am pleased that in the future when I do get pregnant you will be my very first site for maternity needs. Thank You. |
| Submitted on 8/9/07 by M C in MA | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Nice website, very accessible. I found you through a Google search. You might consider additional advertising. |
| Submitted on 8/9/07 by K K in NY | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/9/07 by C D in DC | |
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| Would Recommend: | yes |
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| Submitted on 8/8/07 by V B in IL | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/8/07 by A B in VA | |
| Overall: | |
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| Would Recommend: | yes |
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| Submitted on 8/8/07 by C S in ME | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | |
| Submitted on 8/7/07 by E S in VA | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | I loved shopping at Figure 8 - the return process was a breeze and the customer service was excellent. And I loved the clothes! |
| Submitted on 8/7/07 by S P in NY | |
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| Would Recommend: | yes |
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| Submitted on 8/6/07 by C H in MD | |
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| Would Recommend: | yes |
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| Submitted on 8/6/07 by H S in NE | |
| Overall: | |
| Delivery: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | The clothes are of wonderful, boutique quality. I love the website. It is expertly designed and maintained, and easy to use. |
| Submitted on 8/4/07 by J E in NY | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Very quick shipping. Thank you! |
| Submitted on 8/3/07 by D C in MD | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/3/07 by F A in MI | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 8/2/07 by J G in CT | |
| Overall: | |
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| Customer Service: | Not Applicable |
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| Would Recommend: | yes |
| Comment: | My pajama bottoms have a hole in them. I've worn them once, I know I didn't do it. Your return policy says I need the tags attached, what can I do? |
| Submitted on 8/2/07 by P V in FL | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | |
| Submitted on 7/31/07 by M P in TX | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Wonderful selection of clothing. Very satisfied with the quality. Shipping was so quick and everything came as expected. Enjoyed all of the coupons included in the package. |
| Submitted on 7/31/07 by R D in MI | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 7/31/07 by L C in MS | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 7/30/07 by S J in IL | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I love my dress!! I purchased my dress to wear to a cocktail party in San Juan Pyerto Rico! I was the only woman there pregnant, but I was one of the women there that looked FABULOUS!!! thanks again for all of your help with the rush delivery |
| Submitted on 7/30/07 by R C in VA | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 7/28/07 by L B in IL | |
| Overall: | |
| Delivery: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 7/27/07 by A S in LA | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | I was surprised how fast I received my order! I'm usually nervous about ordering clothes on-line. I was very satisfied with my purchase, it's quality and fit! It was perfect for my baby shower, very comfortable and sexy! I have already recommended your site to some of my pregnant friends. Thanks! |
| Submitted on 7/27/07 by S P in NJ | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 7/26/07 by J S in MD | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Excellent service and the tissue wrapping made it special. THe belly band is somewhat disappointing because everytime I go from sitting to standing it rolls up and becomes awkward and uncomfortable. |
| Submitted on 7/26/07 by J S in WA | |
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| Would Recommend: | yes |
| Comment: | The item I ordered was suppose to be my size in the bust according to the sizing information given, however, the dress ended up being a little tight and would only get tighter with child growing. |
| Submitted on 7/26/07 by M N in GA | |
| Overall: | |
| Delivery: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | The items I ordered came in quickly and in great condition. I would definitely order from here again. |
