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Customer Reviews of Figure 8 Moms

As part of our ongoing effort to listen to our customers and improve our service, we ask our customers to complete a short survey.
The results are presented below. All ratings and comments, good and bad, are presented as they were written by our customers. The ratings are on a scale of 1 star (very dissatisfied) to 5 stars (very satisfied).

Submitted on 1/1/17 by J B in VA
N/A
yes
I didn't think I would receive it before Christmas but it came so fast. Thank you. The pajama bottoms were so very soft. I hope my daughter in law likes to wear them. I will know later.
Submitted on 1/1/17 by L B in MI
I was dissatisfied with my order insofar as TWO if the items sent were different from the sizes that I actually had ordered. Because of this error, one item ended up selling out so it could not be replaced. I was compensated for the error and sent a free return label, but the hassle was not welcome, neither was missing out the sale item I had ordered. The sentiment was also "sorry for you didn't have a good shopping experience" when in reality, it should have said sorry we made a BIG mistake in sending you the wrong items. I received an e-mail (likely form) that said sorry you weren't happy with your order....um, I was happy...its just that I received items that I did NOT order. The situation was handled OKAY, though I wasn't left feeling that they had stellar customer service either.
customer was offered 20% discount on another suit and given a GC ...
Submitted on 1/1/17 by L M in MI
N/A
yes
Hello Three, Recently I just order my daughter the Black maternity Coat & she has its warm but it shreds a lot! Can you please tell me why that is? Happy Holidays, Thank You, Leslie Miertl
Submitted on 12/30/16 by S B in Ontario
yes
Submitted on 12/29/16 by R P in IL
N/A
N/A
yes
Great prices, fast ship! Was looking for particular cloth diaper design and this site was best deal by far (loved the coupon). Will def be looking/shopping here more often -esp with baby #2 on the way
Submitted on 12/28/16 by B S in ID
N/A
N/A
yes
Submitted on 12/28/16 by A C in GA
N/A
N/A
yes
Dress material was very soft and comfortable. I am 5'1'' so it was a bit long for me but I wore high heels to make it look good. I would definitely shop again for another outfit.
Submitted on 12/28/16 by K P in CT
yes
I love Figure 8! Wish I had found it during my first pregnancy.
Submitted on 12/28/16 by K W in FL
yes
Submitted on 12/27/16 by T W in NY
yes
I was very impressed with the prompt service I received to exchange my order. The product itself was great, just had a slight defect. But the customer service made the exchange very smoothly and painless. I would definitely revisit the site again and again.
Submitted on 12/27/16 by S J in OH
yes
My daughter liked the pajamas I purchased for her. It would be nice if you offered maternity pants/pajamas in a tall option.
Submitted on 12/27/16 by K P in CT
yes
Submitted on 12/27/16 by S J in MO
N/A
N/A
yes
The bra does allow you to pump hands free but does not offer any support. I have very large breast and it does not accommodate my size. I wear the bra over another to be able to pump hands free
Submitted on 12/27/16 by J H in SC
N/A
N/A
yes
Prompt response via email to keep the customer aware of the status of their order if KEY. You delivered!
Submitted on 12/26/16 by T V in PA
yes
Order processing was quick, very easy return and exchange. Best place for maternity shopping.
Submitted on 12/26/16 by R H in WA
No Rating Given
yes
Love the selection of maternity clothes and great sales and deals all the time.
Submitted on 12/26/16 by M H in NY
yes
Submitted on 12/25/16 by A C in AB
No Rating Given
N/A
Still have not received my item... :( not sure if it got lost or what...
emailed customer asking he to check with local PO; also, emailed Direct Link for assistance
Submitted on 12/22/16 by M L in CA
yes
I have LOVED shopping at Figure 8 since I gave birth 13 months ago. As a working mother, it is important that I have comfortable clothes to pump in while at work, and clothes that are easy to nurse in when I arrive at home, and to wear outside of work hours. I recommend Figure 8 to every new nursing mother, and to pregnant mamas as well. I look forward to perusing the maternity section if and when a second baby is on its way.
Submitted on 12/22/16 by M T in CA
yes
Submitted on 12/21/16 by V P in MA
No Rating Given
No Rating Given
I bought a newborn hat that was described as "reversible".... it is NOT! The brim of the hat is sewn up so you cannot turn this hat inside out. ??
emailed pics to SG and YC of hat; brim is attached and there are 2 tags which would need to be cut very close to seams to make "invisible" and rectangular vendor tag would be in direct contact with baby's skin No need to get the item back. You an do a refund right away and then send her a gc separately for 15 dollars.
Submitted on 12/21/16 by N H in NY
yes
Submitted on 12/20/16 by N D in FL
yes
Dress is exactly as ordered and came in time, but is a little more purplish pink than what I thought from the pictures online.
Submitted on 12/19/16 by N B in NY
N/A
N/A
no
I loved the item online and was shopping for a black & white dress. The dress I received was black & off-white. Although the pattern and design was nice; I had to buy another dress to wear to my family's black & white photo shoot.
Submitted on 12/19/16 by J R in PA
N/A
N/A
yes
Order came quickly and was accurate! I ordered my coat here after receiving the wrong size from a retailer who ran out of stock. Was so happy everything was accurate and fast with Figure 8. Will be shopping here again.
Submitted on 12/19/16 by S B in MN
N/A
N/A
yes
Submitted on 12/18/16 by A G in WA
yes
Submitted on 12/18/16 by P H in TN
No Rating Given
No Rating Given
yes
This is for a Christmas present so I have not taken it out of packaging! So far very happy with service.
Submitted on 12/18/16 by S S in NOTPROVIDED
N/A
N/A
Submitted on 12/17/16 by S B in MA
yes
Submitted on 12/15/16 by T S in CA
yes
Submitted on 12/13/16 by M P in CA
N/A
N/A
yes
This is one of the only places I can find nursing clothes that are suitable for work. It makes it so much easier to pump at work when I am wearing a nursing top or a nursing dress than if I am wearing regular clothes. I don't think I could have kept up the pumping for the whole first year if I had to take off my dress every time I pumped!
Submitted on 12/13/16 by K H in MI
N/A
N/A
yes
KH
Submitted on 12/12/16 by J H in RI
N/A
yes
the website is a little dated but it works
Submitted on 12/12/16 by S I in GA
N/A
N/A
yes
Submitted on 12/12/16 by R R in NY
yes
I would use this company based on customer service alone. Had a mix up with a return/exchange that was addressed immediately and my expired coupon was applied without a problem. The sweater I ordered was very nice quality too. It's a gift and can't wait to give it.
Submitted on 12/12/16 by A L in CA
yes
Submitted on 12/12/16 by E S in KS
N/A
N/A
yes
It took a day or two longer to arrive than expected, but otherwise I love the product. Going to use it the first time tomorrow :)
Submitted on 12/12/16 by S M in Texas
yes
Great product, great customer service. Will recommend to friends and family!
Submitted on 12/12/16 by L K in WI
N/A
N/A
yes