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Customer ReviewsAs part of our ongoing effort to listen to our customers and improve our service, we ask our customers to complete a short survey. The results are presented below. All ratings and comments, good and bad, are presented as they were written by our customers. The ratings are on a scale of 1 star (very dissatisfied) to 5 stars (very satisfied). |
| Submitted on 4/11/07 by F C in FL | |
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| Would Recommend: | yes |
| Comment: | Love the clothes that I ordered! They don't seem like maternity, which is a big plus!!!!!!! The sizing seemed a little off on a couple of items but they were so easy and quick to exchange that it was no big deal. |
| Submitted on 4/11/07 by M G in MA | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | My experience was perfect. The communication via email was prompt and the order was filled faster than promised. I will absolutely shop again and have already recommended you to friends. Thank you |
| Submitted on 4/11/07 by K S in VA | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/11/07 by N Z in FL | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/10/07 by T D in LA | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/10/07 by C H in AZ | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/10/07 by K D in CO | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | Great customer service and return/exchange policy. Size medium Sleepy Dress seemed to run a little small particularly in the bust?? Thanks. |
| Submitted on 4/10/07 by K R in IL | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Super fast shipping, loved the bella bands, a must have for all pregnant or post-pregnant women. |
| Submitted on 4/10/07 by J H in CO | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Easy to order and very fast delivery. Thanks!! |
| Submitted on 4/9/07 by M G in MA | |
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| Would Recommend: | yes |
| Comment: | thank you for a wonderful, hassle free shopping experience! |
| Submitted on 4/9/07 by S A in NJ | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I was amazed with how fast I received my order. Very impressive! |
| Submitted on 4/9/07 by D P in CT | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/9/07 by H F in MN | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I needed an outfit for a wedding 6 days after I put my order in and just hoped that it would get to me on time- it did and I was very relieved! Thank you. |
| Submitted on 4/9/07 by J C in IL | |
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| Would Recommend: | yes |
| Comment: | VERY happy! I'll be back! Thanks! :) |
| Submitted on 4/9/07 by L H in CO | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | The shipping was very fast like you promised and the bella band is awesome. |
| Submitted on 4/9/07 by C W in IA | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | Fast Shipping!! |
| Submitted on 4/8/07 by S S in NC | |
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| Would Recommend: | yes |
| Comment: | Overall experience was great. Find it a bit of a hassle to call for a number before I can return something to you but not a big deal. Love the item I got from you! |
| Submitted on 4/7/07 by C S in MN | |
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| Would Recommend: | yes |
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| Submitted on 4/6/07 by R J in CO | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I've already recommended Figure 8 and the Bella Band to some friends. Once I get bigger... I might do a little more shopping on your site! |
| Submitted on 4/6/07 by R B in NY | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | only ordered one thing, but was very happy. |
| Submitted on 4/6/07 by D L in FL | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/6/07 by A T in CA | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/5/07 by J R in NE | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/5/07 by J S in TX | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I was impressed with the timeliness of my purchase. I was expecting my package to arrive in a week or two and it arrived in two days. I am very impressed. Thanks! Jennifer S. |
| Submitted on 4/5/07 by K P in WA | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/5/07 by W R in CA | |
| Overall: | |
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| Would Recommend: | yes |
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| Submitted on 4/5/07 by J K in MD | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I had a question about an item that was not in stock and emailed customer service. I was pleased at how quickly they responded and how kind they were. I proceeded to place and order. I couldn't believe how quickly I received it!! Figure 8 has exceeded all of my expectations!!I've already refered all of my pregnant friends to the web site, and look forward to shopping with Figure 8 for the next 6 months!!! :) |
| Submitted on 4/4/07 by S M in PA | |
| Overall: | |
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| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/4/07 by D O in CA | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/4/07 by K T in NY | |
| Overall: | |
| Delivery: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/4/07 by K S in MA | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | I've shopped with Figure 8 for two pregnancies now and I am continually impressed by the selection and quality of the clothing and the superlative, personal customer service. I will definitely continue to recommend the site to other preggies. Keep up the great work! |
| Submitted on 4/4/07 by D Z in MI | |
| Overall: | |
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| Customer Service: | Not Applicable |
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| Would Recommend: | yes |
| Comment: | The Bella Band is a great product! And your prices are competitive! Thanks! |
| Submitted on 4/4/07 by L F in CA | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | I loved the service and website, unfortunatly the item did not work out. |
| Submitted on 4/4/07 by M D in NY | |
| Overall: | |
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| Customer Service: | Not Applicable |
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| Would Recommend: | no |
| Comment: | I do not like your return policy. The window is too small. |
| Submitted on 4/3/07 by H M in SC | |
| Overall: | |
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| Would Recommend: | yes |
| Comment: | Prompt, friendly response from customer service. I would suggest adding a prepaid label to packaging or providing a link from the return page to the make return/exchange process easier. |
| Submitted on 4/3/07 by L N in CT | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | I love your clothes! I only wish I had found out about your store earlier in my pregnancy. The best maternity work wear on the web. Thanks again! |
| Submitted on 4/2/07 by M Q in NC | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
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| Submitted on 4/2/07 by M R in CA | |
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| Would Recommend: | yes |
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| Submitted on 4/2/07 by L B in ID | |
| Overall: | |
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| Customer Service: | Not Applicable |
| Return/Exchange Process: | Not Applicable |
| Would Recommend: | yes |
| Comment: | great clothes at reasonable prices. I just wore the dress last weekend, it was a huge hit. |
| Submitted on 4/2/07 by L T in LA | |
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| Would Recommend: | yes |
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